This Privacy Policy for IT Hardware Outlet (“we,” “us,” or “our”) explains how and why we collect, use, store, and share (“process”) your information when you use our website and related services (collectively, the “Services”), including when you:
- Visit our website at www.ithardwareoutlet.com or any website of ours that links to this Privacy Policy
- Create an account, place an order, request support, or otherwise interact with our Services
- Engage with us in other related ways, including sales, marketing, or events
If you do not agree with the practices described in this Privacy Policy, please do not use our Services.
Questions or concerns? Contact us at [email protected], call (754) 799-7445, or write to us at 4530 North Hiatus Road Suite 115, Sunrise, Florida 33351, United States.
Summary of Key Points
This section highlights key points from this Privacy Policy. For additional details, review the corresponding sections below.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.
Do we process sensitive personal information?
No. We do not intentionally collect or process sensitive personal information.
Do we receive information from third parties?
In general, we do not purchase personal information from third-party data brokers. However, we may receive limited information from service providers that help us process transactions (for example, payment confirmation or fraud indicators).
How do we process your information?
We process your information to operate and administer our Services, process orders, provide customer support, communicate with you, improve site performance, maintain security, prevent fraud, and comply with legal obligations. We may also process your information for additional purposes with your consent where required.
When and with whom do we share personal information?
We may share information in specific circumstances—primarily with service providers that support website operations, payment processing, shipping/logistics, analytics, communications, and fraud prevention. We may also share information as required by law or in connection with a business transfer.
How do we keep your information safe?
We use organizational and technical safeguards designed to protect your information. However, no transmission over the internet or storage method can be guaranteed to be 100% secure.
What are your rights?
Depending on where you live, privacy laws may provide you with rights regarding your personal information, such as access, correction, deletion, and opting out of certain processing.
How do you exercise your rights?
You can submit a request by contacting us at [email protected]. We will respond in accordance with applicable data protection laws.
Table of Contents
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you choose to provide to us.
We collect personal information that you voluntarily provide when you create an account, place an order, request support, subscribe to updates, complete forms, communicate with us, or otherwise interact with our Services.
Personal Information Provided by You
The personal information we collect depends on the context of your interactions with our Services and may include:
- Names
- Phone numbers
- Email addresses
- Billing and shipping addresses
- Usernames and passwords (if you create an account)
- Order details and purchase history
- Payment-related information (described below)
SMS Communications
If you provide your phone number and opt in to receive text messages, you consent to receive SMS communications from IT Hardware Outlet related to order updates, service notifications, promotions, and other relevant information.
- You may opt out at any time by replying “STOP” to any message.
- You may also opt out by contacting us at [email protected].
- We may use third-party providers to send SMS messages on our behalf.
- Phone numbers collected for SMS purposes are not sold or shared for third-party marketing.
Sensitive Information
We do not intentionally collect or process sensitive personal information.
Payment Data
If you make a purchase, we collect data necessary to process your payment, which may include the payment method type and transaction-related details. Payment card data is typically processed and stored by our payment processing providers (not by us) in accordance with their security standards and compliance requirements.
Information automatically collected
In Short: Some information—such as your IP address and certain device and usage details—is collected automatically when you use our Services.
We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your identity directly (like your name), but it may include device and usage data such as your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, and information about how and when you use our Services. We use this information primarily to maintain the security and operation of our Services and for analytics and reporting.
Types of Automatically Collected Information
Log and Usage Data
Service-related diagnostic and performance information our servers automatically collect, which may include IP address, browser settings, pages viewed, search activity, and date/time stamps associated with your use of the Services.
Device Data
Information about the device you use to access the Services, which may include device and application identifiers, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration details.
Location Data
We may collect location information derived from your IP address or device settings (where enabled). You can control location sharing through your device settings. If you disable location features, some parts of the Services may not function as intended.
HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to operate, provide, improve, and secure our Services, communicate with you, fulfill orders, prevent fraud, and comply with legal obligations. We may also process your information for other purposes with your consent where required.
We process personal information for various purposes depending on how you interact with our Services, including:
To facilitate account creation and authentication
If you create an account, we may process your information to enable registration, login, account administration, password management, and to keep your account functioning properly.
To deliver and administer our Services
We may process your information to provide the Services you request, including fulfilling transactions, providing access to site features, and maintaining the performance and functionality of our website.
To respond to inquiries and provide customer support
We process personal information to respond to requests, troubleshoot issues, and provide customer service.
To fulfill and manage orders
We may process your information to fulfill and manage orders, payments, shipping, returns, exchanges, and warranty-related requests connected to purchases made through the Services.
To send service-related communications
We may contact you with transactional or service notifications such as order confirmations, shipping updates, account notices, security messages, and policy updates.
To improve, analyze, and enhance our Services
We may process information to monitor and analyze usage trends, measure marketing effectiveness, improve website functionality, and maintain a consistent customer experience.
To maintain security and prevent fraud
We process information to help protect our Services, our customers, and our business, including screening transactions for fraud, detecting unauthorized access, enforcing security controls, and preventing misuse.
To comply with law and protect vital interests
We may process personal information to comply with legal obligations, respond to lawful requests, enforce our terms and policies, protect our rights, and in limited cases to protect an individual’s vital interests (for example, preventing harm).
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
In Short: We process your personal information only when we have a valid legal basis to do so under applicable law.
The legal bases we rely on may vary depending on where you are located and how you interact with our Services.
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland
If you are located in the EEA or UK, we process your personal data in accordance with the General Data Protection Regulation (GDPR) and UK GDPR. Where applicable, we rely on the following legal bases:
Consent
We may process your information if you have provided consent for a specific purpose (for example, opting in to marketing communications where required by law). You may withdraw consent at any time.
Performance of a Contract
We may process your information where necessary to fulfill our contractual obligations to you, including providing the Services, processing payments, fulfilling orders, handling returns, and providing customer support.
Legal Obligations
We may process personal information where necessary to comply with legal obligations, including tax, accounting, regulatory compliance, or responding to lawful requests.
Legitimate Interests
We may process information where necessary for our legitimate business interests, such as operating and improving our Services, maintaining security, preventing fraud, and administering business operations—provided those interests do not override your rights and freedoms.
Vital Interests
In limited circumstances, we may process information where necessary to protect your vital interests or those of another person.
If you are located in Canada
We may process your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. We may rely on:
Express or implied consent
We may collect and use your information with express or implied consent depending on the circumstances. You can withdraw consent subject to legal or contractual restrictions.
Processing permitted or required by law
In certain circumstances, we may be permitted (or required) to process personal information without consent, such as for fraud prevention, investigations, business transactions, or where disclosure is required by legal process.
Examples of situations where processing may be permitted without consent under applicable law can include:
- Fraud detection and prevention
- Business transactions (such as mergers, acquisitions, or asset sales), subject to legal requirements
- Compliance with subpoenas, warrants, court orders, or other legal processes
- Protecting individuals from financial abuse or other harms
- Where information is publicly available and the law permits its use
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share your information in specific situations described below and/or with certain third parties that help us operate our business.
We may share personal information in the following situations:
Service providers and operational partners
We may share information with vendors, consultants, contractors, and other service providers who perform services on our behalf and require access to information to do that work. These may include providers supporting:
- Payment processing and fraud screening
- Order fulfillment, shipping, and logistics
- Website hosting, data storage, and technical infrastructure
- Customer service and communications (including email and SMS delivery)
- Analytics and performance monitoring
- Marketing support (where permitted by law and your preferences)
These parties are expected to use the information only as necessary to provide services to us and to protect it consistent with contractual obligations.
Business transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, acquisition, financing, reorganization, sale of company assets, or transfer of all or a portion of our business to another entity.
Legal requirements and protection of rights
We may disclose information if required to do so by law or in response to valid legal process (such as subpoenas or court orders), and when we believe disclosure is necessary to:
- Comply with legal obligations
- Enforce our policies and agreements
- Protect the rights, property, or safety of IT Hardware Outlet, our customers, or others
- Investigate and help prevent fraud, security issues, or other prohibited activities
When we use Google Maps or similar location tools
If our Services use Google Maps Platform APIs or similar mapping/location technologies, we may share certain information with those providers as necessary to enable location-based features. Your use of those features may also be subject to the provider’s terms and privacy policies.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we use cookies and similar technologies to collect and store information.
We use cookies, web beacons, pixels, and similar tracking technologies to improve functionality, analyze performance, enhance user experience, and support security and marketing efforts. These technologies help us understand how visitors interact with our Services and allow us to improve site performance and usability.
How we use cookies and similar technologies
Cookies and tracking technologies may be used to:
- Remember your preferences and settings
- Maintain login sessions and account security
- Analyze traffic patterns and website usage
- Measure marketing effectiveness
- Improve overall site functionality
Managing cookies
Most web browsers are set to accept cookies by default. You can choose to remove or reject cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Services.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We keep personal information for as long as there is an ongoing legitimate business need to do so, such as to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, and meet accounting or tax requirements.
When there is no ongoing business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (for example, due to data stored in backup systems), we will securely store the information and isolate it from further processing until deletion can be completed.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We use reasonable administrative, technical, and organizational safeguards to protect your personal information.
We have implemented appropriate security measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures may include:
- Encryption of data during transmission and storage, where appropriate
- Access controls limiting data access to authorized personnel
- Secure hosting environments and firewalls
- Monitoring systems to detect suspicious activity
- Periodic reviews of security practices
Despite these measures, no method of electronic transmission or storage is completely secure. As a result, we cannot guarantee absolute security. You access and use the Services at your own risk, and we encourage you to take precautions to protect your personal information.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on where you are located, you may have certain rights regarding your personal information.
Residents of certain jurisdictions, including the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, may have rights under applicable data protection laws. These rights may include:
Right to access
You may request confirmation of whether we process your personal information and request a copy of the personal information we hold about you.
Right to correct or update
You may request that we correct inaccurate or incomplete personal information.
Right to delete
You may request the deletion of your personal information in certain circumstances, subject to legal and contractual exceptions.
Right to restrict processing
You may request that we restrict the processing of your personal information in specific situations.
Right to data portability
Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to object
You may object to our processing of your personal information in certain circumstances, including where processing is based on legitimate interests or for direct marketing.
Right not to be subject to automated decision-making
Where applicable, you may have the right not to be subject to decisions based solely on automated processing that produces legal or similarly significant effects.
Withdrawing consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us using the details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. We will respond in accordance with applicable data protection laws.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting that allows you to signal your preference not to have information about your online browsing activities tracked. At this time, there is no universally accepted standard for recognizing or responding to DNT signals.
As a result, IT Hardware Outlet does not currently respond to Do-Not-Track browser signals or other automated mechanisms that communicate a user’s choice not to be tracked online. If an industry standard for DNT is adopted in the future that we are required to follow, we will update this Privacy Policy to reflect that change.
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of certain U.S. states, you may have specific rights regarding your personal information under applicable state privacy laws.
Residents of states such as California, Colorado, Connecticut, Utah, and Virginia may be entitled to additional rights relating to the collection, use, and disclosure of personal information. These rights may vary by state and are subject to applicable legal exceptions.
Categories of Personal Information We Collect
The table below outlines the categories of personal information that may be collected within the past twelve (12) months.
Category Identifiers
Examples: Name, alias, postal address, phone number, email address, IP address, account name
Collected: No
Category Personal information as defined under applicable state consumer records laws
Examples: Contact information, employment history, financial information
Collected: Yes
Category Protected classification characteristics
Examples: Gender, date of birth
Collected: No
Category Commercial information
Examples: Transaction data, purchase history, payment details
Collected: No
Category Biometric information
Examples: Fingerprints, voiceprints
Collected: No
Category Internet or network activity
Examples: Browsing behavior, interactions with our website
Collected: No
Category Geolocation data
Examples: Device location
Collected: Yes
Category Audio, electronic, visual, or similar information
Examples: Call recordings, images, videos
Collected: No
Category Professional or employment-related information
Examples: Job title, work history, business contact details
Collected: No
Category Education information
Examples: Student records
Collected: No
Category Inferences drawn from personal information
Examples: Profiles reflecting preferences or characteristics
Collected: No
Category Sensitive personal information
Collected: No
Personal information in applicable categories may be retained for as long as an account remains active or as otherwise necessary to provide the Services, comply with legal obligations, or protect business interests.
California Residents
California residents have specific rights under the California Consumer Privacy Act (CCPA) and related regulations.
Your rights include:
- The right to request disclosure of the categories and specific pieces of personal information collected about you
- The right to request deletion of your personal information, subject to legal exceptions
- The right to opt out of the sale or sharing of personal information (we do not sell personal information)
- The right to non-discrimination for exercising privacy rights
Shine the Light
Under California Civil Code Section 1798.83 (“Shine the Light”), California residents may request information, once per year and free of charge, regarding categories of personal information disclosed to third parties for direct marketing purposes. We do not disclose personal information for direct marketing.
Verification process
We may need to verify your identity before processing a request. Verification may involve matching information you provide with data already on file or contacting you through an existing communication method.
Colorado Residents
Under the Colorado Privacy Act (CPA), Colorado residents may have the following rights:
- Right to know whether personal data is being processed
- Right to access personal data
- Right to correct inaccuracies
- Right to request deletion
- Right to obtain a copy of personal data previously provided
- Right to opt out of targeted advertising, the sale of personal data, or profiling with significant effects
Requests may be submitted by contacting us using the information in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section.
If we decline your request, you may appeal our decision. We will respond to appeals within forty-five (45) days.
Connecticut Residents
Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents may have similar rights, including:
- Right to access personal data
- Right to correct inaccuracies
- Right to delete personal data
- Right to obtain a portable copy of personal data
- Right to opt out of certain processing activities
Appeals of denied requests will be addressed within sixty (60) days of receipt.
Utah Residents
Under the Utah Consumer Privacy Act (UCPA), Utah residents may have the following rights:
- Right to know whether personal data is processed
- Right to access personal data
- Right to request deletion
- Right to data portability
- Right to opt out of the sale of personal data or targeted advertising
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents may have rights including:
- Right to access personal data
- Right to correct inaccuracies
- Right to request deletion
- Right to obtain a copy of personal data
- Right to opt out of targeted advertising, sale of personal data, or profiling
We may request reasonable information to verify your identity before processing any request. Responses are provided within forty-five (45) days, with one possible extension where permitted by law.
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we may update this Privacy Policy from time to time to remain compliant with applicable laws and reflect changes to our business practices.
We may revise this Privacy Policy periodically to account for legal, regulatory, operational, or technological changes. When updates are made, the revised version will be indicated by an updated “Last Updated” or “Effective Date” at the top of this page and will become effective once posted.
If we make material changes to this Privacy Policy, we may notify you by posting a prominent notice on our website or, where required by law, by sending you a direct notification. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you should discontinue use of the Services.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions, concerns, or comments regarding this Privacy Policy or our data practices, you may contact us using the details below:
IT Hardware Outlet4530 North Hiatus Road Suite 115
Sunrise, Florida 33351
United States
Phone: (754) 799-7445Email: [email protected]
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on your location and applicable privacy laws, you may have the right to request access to the personal information we collect about you, request corrections, or request deletion of your personal information.
To submit a request, please contact us at [email protected]. We may ask you to verify your identity before processing your request to protect your privacy and prevent unauthorized access.
We will review and respond to all requests in accordance with applicable data protection laws and within the timeframes required by law.
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