Warranty Info

This Warranty Information page explains the scope, limitations, and conditions of warranty coverage for products purchased from IT Hardware Outlet (“we,” “us,” or “our”).

IT Hardware Outlet operates strictly as a distributor and reseller of IT hardware products. We do not manufacture the products we sell, and except as expressly stated in this document, we do not provide any additional warranties beyond those outlined below.

By purchasing from IT Hardware Outlet, you acknowledge and agree to the terms of this Warranty Information.

GENERAL WARRANTY DISCLAIMER

Except for the limited warranties expressly described in this policy, IT Hardware Outlet makes no representations or warranties, whether express or implied, regarding any products sold. This includes, without limitation:

Any implied warranties of merchantability
Any implied warranties of fitness for a particular purpose
Any warranties arising from trade usage, course of dealing, or course of performance

All such warranties are expressly disclaimed to the maximum extent permitted by law.

IT HARDWARE OUTLET WARRANTY COVERAGE

Standard Warranty Coverage

Unless otherwise stated on the product listing or invoice, products sold by IT Hardware Outlet are covered by a 30-day limited warranty beginning from the date of delivery, as reflected on your invoice or shipment confirmation.

This limited warranty covers defects in materials or workmanship under normal use during the warranty period.

At our discretion, eligible warranty claims may result in:

A replacement of the defective product, or
A refund issued to the original payment method, subject to inspection and eligibility

Please refer to our Return Policy for additional conditions and procedures related to refunds and exchanges.

REFURBISHED PRODUCT WARRANTY

Certified refurbished products sold by IT Hardware Outlet are subject to the following warranty terms:

Replacement coverage: Up to 30 days from the date of delivery
Products found to be defective during this period may be eligible for replacement
If a replacement is not available, a refund may be issued in accordance with our Return Policy

Refund or replacement eligibility is contingent upon:

The product being returned in its original condition
All original accessories, components, and packaging being included

MANUFACTURER WARRANTY

Certain products sold by IT Hardware Outlet may include a manufacturer-provided warranty, which may extend beyond our limited warranty period.

Important manufacturer warranty terms:

Manufacturer warranties are provided directly by the manufacturer, not by IT Hardware Outlet
Warranty duration, coverage, and service terms vary by manufacturer and product category
For manufacturer-covered products, customers must contact the manufacturer directly for warranty claims, repairs, or replacements
Some items, including sealed retail boxed products, may become non-returnable once opened, even if covered by a manufacturer warranty

IT Hardware Outlet will pass through any applicable manufacturer warranty documentation provided with the product but does not administer or control manufacturer warranty services.

WARRANTY PERIOD

The applicable warranty period for a product begins on the date of delivery, as indicated by the shipment confirmation or invoice.

Standard IT Hardware Outlet warranty coverage is 30 days, unless otherwise stated
Manufacturer warranty periods vary by brand and product category
Products outside the applicable warranty period are not eligible for warranty claims, returns, or replacements

Customers are responsible for reviewing product descriptions and manufacturer documentation to understand any additional warranty coverage that may apply.

WARRANTY CLAIM PROCESS (RMA)

All warranty claims must be approved through a Return Merchandise Authorization (RMA).

Step 1: Request an RMA Number

To initiate a warranty claim, contact us at:

Email: [email protected]
Phone: (754) 799-7445

Please include your order number, product details, and a clear description of the issue.

Step 2: Prepare the Product for Return

Once an RMA is issued:

Securely package the product to prevent damage during transit
Include all original accessories, components, manuals, and packaging
Include a copy of your invoice or proof of purchase
Clearly mark the RMA number inside the package

Step 3: Ship the Product

Ship the product to:

IT Hardware OutletAttn: Returns – RMA #
4530 North Hiatus Road Suite 115
Sunrise, Florida 33351
United States

Customers are responsible for return shipping costs, unless otherwise approved in writing.

We recommend using a trackable shipping method, as IT Hardware Outlet is not responsible for items lost or damaged during return transit.

Step 4: Inspection and Resolution

Once the returned product is received:

The item will be inspected by our team
If the claim is approved, we will issue a replacement or refund, at our discretion
Approved refunds or replacements are typically processed within 10 business days

For additional return-related details, please refer to our Return Policy.

SERVICE EXPECTATIONS

While IT Hardware Outlet strives to provide reliable products and responsive support, we do not guarantee that our services will:

Meet every individual customer requirement
Be uninterrupted, timely, secure, or error-free
Correct all software, firmware, or program-related issues

Any advice or information provided by IT Hardware Outlet, whether written or verbal, does not create any warranty beyond what is expressly stated in this policy.

USER RESPONSIBILITIES

Customers are responsible for the proper handling, installation, configuration, and maintenance of all products purchased from IT Hardware Outlet.

Warranty coverage may be voided if damage or failure results from:

Misuse, abuse, or improper handling
Incorrect installation or configuration
Unauthorized repairs, modifications, or alterations
Use of incompatible or non-standard hardware or software
Failure to follow manufacturer instructions or specifications

Any materials downloaded, installed, or used in connection with products purchased from IT Hardware Outlet are done at the customer’s own discretion and risk.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, IT Hardware Outlet shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of or related to:

The use, misuse, or inability to use any product
Business interruption, loss of profits, or loss of data
Software issues, incompatibility, or configuration errors
Delays, downtime, or service interruptions

IT Hardware Outlet’s total liability, if any, shall be strictly limited to the repair, replacement, or refund of the product, as expressly provided under this Warranty Information.

WARRANTY EXCLUSIONS

This warranty does not cover, and IT Hardware Outlet expressly disclaims responsibility for, issues resulting from or related to:

Missing or replaced accessories, components, or packaging
Software-related issues, including operating system errors, driver conflicts, or reinstallation
Damage caused by improper installation, misuse, neglect, or third-party repairs
Virus or malware infections resulting from inadequate system maintenance
Use of unauthorized, self-compiled, or modified software
Failures caused by non-standard expansion cards or incompatible components
Damage caused by natural disasters, power surges, accidents, or other external events
Parts or components not supplied by IT Hardware Outlet

SHIPPING DAMAGE AND TRANSIT CLAIMS

Please inspect your shipment immediately upon delivery.

Any damage incurred during transit must be reported within two (2) business days of delivery
Customers must provide clear photographs of the damaged packaging and product
Failure to report shipping damage within the required timeframe may result in denial of the claim

For large or oversized shipments, an adult (18 years or older) must be available to sign for delivery where required.

CUSTOMER SUPPORT AND CONTACT INFORMATION

For questions regarding warranty coverage, RMA requests, or general product support, please contact us:

IT Hardware Outlet 4530 North Hiatus Road Suite 115
Sunrise, Florida 33351
United States

Phone: (754) 799-7445 Email: [email protected]