Shipping

At IT Hardware Outlet, we aim to process and ship orders as efficiently and reliably as possible. While we make every effort to ensure timely delivery, shipping timelines may occasionally be affected by factors beyond our control, such as carrier delays, weather conditions, holidays, or customs procedures.

This Shipping Policy outlines how orders are processed, shipped, and tracked so you know what to expect after placing an order with us.

SHIPPING PROCESS

Once an order is successfully placed, our fulfillment team begins processing it promptly. Orders are reviewed, verified, securely packaged, and prepared for shipment through our approved shipping partners.

When your order ships, you will receive an email confirmation containing tracking information so you can monitor your delivery.

ORDER PROCESSING TIME

Domestic and International Orders

• Orders placed before 2:00 p.m. Eastern Time (ET) on a business day are typically processed the same day
• Orders placed after 2:00 p.m. ET, on weekends, or on holidays are processed on the next business day

Processing times may be extended due to:

• High order volumes or peak seasons
• Product availability or backordered items
• Special handling requirements for certain products

Orders containing multiple items may ship in separate packages.

SHIPPING OPTIONS

We offer multiple shipping methods to meet different delivery needs. Available options may vary depending on destination, product type, and carrier availability.

United States Shipping Options

• Standard Shipping (5–7 Business Days)
• 3-Day Shipping
• 2-Day Shipping
• Next-Day Shipping
• Priority Next-Day Shipping (Delivery by 10:30 a.m.)

Orders must be placed by 2:00 p.m. ET to qualify for same-day processing.

Weekend Delivery

Saturday delivery may be available for select services when orders are placed by 2:00 p.m. ET on Friday. Additional charges may apply.

International Shipping

We ship internationally using FedEx International and DHL. International delivery timelines vary based on destination and customs clearance procedures.

Military Addresses (APO/FPO)

We ship to APO and FPO addresses via registered mail. Delivery times typically range from 5–10 business days, though delays may occur due to military mail handling procedures.

For special shipping requests or customized shipping arrangements, please contact us at [email protected] or call (754) 799-7445.

SHIPPING CARRIERS

We partner with reputable carriers to ensure secure and dependable delivery, including:

• FedEx
• DHL
• UPS
• USPS

Carrier selection is based on destination, service level, and package requirements.

FREE STANDARD SHIPPING

IT Hardware Outlet offers Free Standard Shipping on qualifying orders.

Free Shipping Terms

• Available only on eligible products
  
  
• Applies to U.S. domestic orders only
  
  
• Excludes Alaska, Hawaii, APO/FPO addresses, and international destinations
  
  
• Delivery typically occurs within 5–7 business days after order processing
  
  
• Shipments are delivered between 8:00 a.m. and 8:00 p.m., depending on the carrier and destination
  
  
• Free shipping orders are fulfilled using ground services through FedEx, DHL, or USPS, based on availability
  
  

Free shipping eligibility is displayed at checkout.

INTERNATIONAL SHIPPING RESPONSIBILITIES

International orders are shipped via FedEx International or DHL.

• Customers are solely responsible for all customs duties, taxes, import fees, and brokerage charges imposed by the destination country
  
  
• International shipping times vary and may be affected by customs inspections or clearance delays
  
  
• IT Hardware Outlet is not responsible for delays caused by customs authorities or international regulations
  
  

Please verify import requirements and costs with your local customs office before placing an international order.

ADDITIONAL HANDLING FEES

Some products may require special handling due to size, weight, fragility, or shipping destination.

• Additional handling fees may apply to oversized, heavy, or specialty items
  
  
• Any applicable handling charges will be clearly displayed during checkout before payment is completed

SHIPPING DELAYS AND HOLIDAYS

While we make every effort to ship orders promptly, shipping delays may occur due to circumstances beyond our control, including:

• Incorrect or incomplete shipping information provided by the customer
  
  
• Increased order volume during peak seasons or holidays
  
  
• Weather conditions, natural disasters, or carrier disruptions
  
  
• Customs processing for international shipments
  
  

IT Hardware Outlet does not process or ship orders on weekends or major U.S. holidays.

TRACKING YOUR PACKAGE

Once your order has shipped, you will receive an email containing your tracking number. Tracking information allows you to monitor the progress of your shipment directly through the carrier’s website.

Carrier Contact Information

• FedEx: 1-800-463-3339
• DHL: 1-800-225-5345
• UPS: 1-800-742-5877
• USPS: 1-800-275-8777

Why isn’t my tracking number updating?

If your tracking number does not immediately show activity:

• Please allow 24–48 hours for tracking details to update
• Orders with multiple items may ship in separate packages, each with its own tracking number
• Carrier systems may experience delays in posting tracking updates

If tracking information remains unavailable after 48 hours, please contact us for assistance.

ADDRESS ACCURACY

Customers are responsible for ensuring that all shipping information is accurate and complete at checkout.

• Incorrect or incomplete addresses may result in delayed delivery, additional shipping charges, or lost packages
• If you notice an error after placing an order, contact us immediately at [email protected] or (754) 799-7445
• Address changes cannot be guaranteed once an order has been processed or shipped

IT Hardware Outlet is not responsible for delivery issues resulting from inaccurate address information provided by the customer.

RESCHEDULING YOUR DELIVERY

If you need to adjust your delivery time or location:

• Refer to the delivery notice (InfoNotice) left by the carrier
• Use the carrier’s website or customer service options to request delivery changes
• In some cases, you may leave instructions for the delivery driver using the carrier’s system

Delivery changes are subject to carrier policies and availability.

DAMAGED OR MISSING ITEMS

Reporting a damaged shipment

If your package arrives damaged:

• Inspect the shipment immediately upon delivery
• Take clear photographs of the damaged item and packaging
• Contact the shipping carrier directly to initiate a damage claim
• Notify IT Hardware Outlet with your order number and claim details

Reporting a missing item

If an item appears to be missing from your order:

• Review your tracking details to determine whether items shipped separately
• Check the packing slip included with your shipment
• If the item is still missing, contact our Shipping Support team for assistance

SHIPPING SUPPORT CONTACT

For shipping-related questions or assistance, please contact:

IT Hardware Outlet4530 North Hiatus Road Suite 115
Sunrise, Florida 33351
United States

Phone: (754) 799-7445Email: [email protected]