Return Policy

At IT Hardware Outlet, we value customer satisfaction and aim to deliver quality IT hardware and dependable service. If you are not fully satisfied with your purchase, you may be eligible to return the item for a refund or exchange, subject to the terms outlined below. Please review this Return Policy carefully before submitting a return request.

RETURNS & REFUNDS OVERVIEW

We accept returns for eligible products that meet our return conditions. Returned items must be approved through our Return Merchandise Authorization (RMA) process prior to being shipped back to us. Returns that do not comply with this policy may be refused or subject to restocking fees.

ELIGIBILITY REQUIREMENTS FOR RETURNS

To qualify for a return, all items must meet all of the following conditions:

Return Timeframe

Returns must be postmarked within 30 days from the original purchase date.

Product Condition

Items must be unused, undamaged, and in original condition.
Products must be returned in their original packaging.

Packaging and Components

All original accessories, manuals, labels, tags, and components must be included.
Products that show signs of physical damage, tampering, or misuse are not eligible for return.

Items that fail to meet these requirements may be denied or may incur applicable restocking fees.

RETURN AUTHORIZATION PROCESS (RMA)

All returns require prior authorization. Returns sent without an approved RMA number will not be accepted.

Step 1: Request an RMA

To initiate a return, request a Return Merchandise Authorization (RMA) by emailing:

Email: [email protected]

Please include your order number, item details, and reason for return in your request.

Step 2: Prepare Your Return Shipment

Once your RMA is approved:

Securely package the item in its original packaging
Clearly include the RMA number inside the package
Include a copy of your proof of purchase

Step 3: Ship the Item

Ship your return to the following address:

IT Hardware Outlet
Attn: Returns – RMA #
4530 North Hiatus Road Suite 115
Sunrise, Florida 33351
United States

Customers are responsible for return shipping costs unless otherwise approved. We strongly recommend using a trackable shipping method, as IT Hardware Outlet is not responsible for lost or undelivered return shipments.

After shipping, please email your tracking number to [email protected] for reference.

REFUND PROCESSING

Once your return is received and inspected:

Approved refunds will be issued to the original payment method
Refunds are typically processed within 8–10 business days
A confirmation email will be sent once the refund is completed

Please note that processing times may vary depending on your financial institution.

CANCELLATION POLICY

Orders cannot be canceled once they have been processed or shipped. If a cancellation request is submitted before an order is processed, a 15% cancellation fee will apply to cover administrative, restocking, and payment processing costs.

INVALID REASONS FOR RETURN

The following reasons are not eligible for return, refund, or exchange:

Change of mind after an order has been placed
Finding a lower price elsewhere after purchase
Returned items that do not match the approved RMA details
Products that show signs of physical damage, misuse, tampering, or unauthorized modification
Items missing original components, accessories, or packaging

Please ensure all product specifications and requirements are reviewed carefully before completing your purchase.

LATE OR MISSING REFUNDS

If you have not received your refund within the expected timeframe, please take the following steps:

Review your bank or credit card statement to confirm the refund has not already been posted.
Contact your credit card issuer or bank, as refund posting times can vary and may take up to 30 days.
If the refund is still not visible after completing the above steps, please contact us at [email protected] for further assistance.

ADDRESS ERRORS AND DELIVERY ISSUES

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us immediately at [email protected].
While we will make reasonable efforts to assist, address changes cannot be guaranteed once an order has been processed or shipped.
IT Hardware Outlet is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.

DELIVERY INFORMATION

Orders are typically shipped within 2–5 business days, excluding weekends and holidays.

Delivery timeframes may be affected by factors outside our control, including carrier delays, weather conditions, or incorrect shipping details. If your order does not arrive within the estimated delivery window, please contact us for assistance.

Tracking information will be emailed once your order has shipped.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a product that is defective or arrives damaged, please notify us promptly so we can assist you.

Contact us at [email protected] within a reasonable time after delivery
Provide your order number, a description of the issue, and any supporting images if requested

Our team will review the issue and provide instructions for return, replacement, or refund. If a defect is confirmed, we may offer a replacement or a refund at our discretion, based on product availability and eligibility.

RESTOCKING FEES

In certain situations, returned items may be subject to a restocking fee to cover inspection, handling, and processing costs.

No Restocking Fee

Incorrect item shipped by IT Hardware Outlet
Confirmed defective or dead-on-arrival (DOA) items, following inspection

Restocking Fees May Apply

Up to 25% for standard returns where no defect is found
Up to 50% for new or factory-sealed items that have been opened
Returns with missing, replaced, or altered components
Items reported as defective but found to be fully functional after inspection

Restocking fees, where applicable, will be deducted from the refund amount.

EXCEPTIONS AND SPECIAL CASES

Certain products may be sold with an exception warranty or special terms that limit or exclude returns. These items will be clearly identified on the product listing or invoice.

Additionally, the following items are not eligible for return:

Software, licenses, or digital products once activated or delivered
Products damaged due to improper use, installation, or unauthorized repair
Items missing essential accessories, manuals, components, or packaging

If you are unsure whether a product qualifies for return, please contact us prior to initiating an RMA.

FREQUENTLY ASKED QUESTIONS (FAQs)

How do I obtain an RMA number?

To request an RMA, email [email protected] with your order number and reason for return. Our team will review your request and provide further instructions.

Do I have to pay return shipping if I received free shipping?

Yes. If you return a non-defective item that originally qualified for free shipping, you are responsible for return shipping costs.

If a product is confirmed defective and qualifies for a return, we may cover standard ground return shipping at our discretion. Expedited shipping options, if requested, remain the customer’s responsibility.

What happens if my product is discontinued or out of stock?

If a replacement is not available, we may offer:

A comparable replacement item, subject to availability, or
A refund to the original payment method based on the purchase price

Can I exchange my item for a different product?

No. Exchanges are limited to replacement of the same product only. We do not offer exchanges for different items.

Do I need to return all accessories?

Yes. All original accessories, packaging, manuals, tags, and labels must be included. Missing components may result in additional restocking fees or denial of the return.

Why hasn’t my refund appeared yet?

Once a refund is issued, it may take several business days to appear in your account, depending on your bank or card issuer. If the refund does not appear after a reasonable period, please contact your financial institution or reach out to us for assistance.

My RMA status does not show as received—why?

After delivery, returns may take up to 5 business days to be logged and marked as received. If your status has not updated after that time, please contact your shipping carrier to confirm delivery and then reach out to us for support.